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Parent View

Parent View - Give Ofsted your view on your child's school

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Our aims and values

West Cliff Primary School wants :

  • Every child to reach his or her full potential in a climate which is fun, stimulating and exciting
  • To be a school where children are safe and happy, have pride in themselves and are valued
  • To be a place where there is mutual care and respect

We believe that this is best achieved by a child centred approach:

  • that educates the whole person through a challenging, evolving and exciting curriculum
  • that emphasises the values of being a caring, responsible and respectful member of our community
  • that supports and encourages children to achieve their best, working in partnership with parents and the local community
  • where learning is led by professional staff who are committed to continuing their own learning and are actively valued and supported by the school

Our curriculum is described in more detail in our brochure, but we believe in a creative and thematic approach with lots of trips and visitors! We teach reading through synthetic phonics, starting in our Puffin Class.

 

Our Pledges

In their time at West Cliff School your child will:

  • Represent the school in Sport or the Arts
  • Have a cultural experience
  • Attend at least one extra curricular club each year
  • Go on an overnight adventure
  • Be a tourist in North Yorkshire
  • Tame a tiger (face a situation that worries them)
  • Improve their local environment and community
  • Be prepared for life in multi-cultural Britain
  • Visit the beach on a regular basis
  • Dream Big!

Complaints

If you have a concern about something concerning your child, it is important that you raise this with as soon as possible. Set out below are the steps you should take. 
 
What to do first 
Most concerns can be sorted out quickly by speaking with your child’s class teacher. The school secretary will be able to help you make an appointment. 
 
If you are still concerned 
If you are still concerned following your meeting, you can make a formal complaint to the Headteacher, Mrs Zanelli Tyler. You can also contact her if you have a concern which you think is better dealt with by her rather than a class teacher.  You can arrange to meet her or you can make a complaint in writing. Should you wish to do so, you can take a friend or relative to any meeting.
 
If you decide to make a complaint in writing, Mrs Zanelli Tyler will contact you to discuss the problem and you will usually be invited to a meeting within five working days of you requesting a meeting. She will then conduct a full investigation of the complaint and may interview any members of staff or pupils concerned. You will receive a written response to your complaint within ten working days of any meeting or of any written complaint where you have not asked for a meeting. You will also receive an indication of what you need to do if you want to take the matter further.
 
If you are still unhappy 
If you are still not satisfied, you may wish to make a formal complaint to the governing body. 
 
You should write to the Chair of Governors of the school, Diana Jeuda.  You can reach here through the school.  She will try to see if there is a way forward and will meet with you within ten working days. 
 
If she is unable to resolve the matter within ten days of your meeting, your complaint will then be heard by a committee of three governors called the Complaints Review Committee. 
 
They will have no prior knowledge of the case and will therefore be able to make a fresh, unbiased assessment. You will be invited to attend the committee meeting, accompanied by a friend or relative if you wish, and to put your side of the matter. A date will be set within ten working days of you indicating that you wish the matter to be dealt with by the Complaints Committee.
 
Mrs Zanelli Tyler will also attend to give her account. 
 
You will receive a written response to your complaint within five working days of the meeting to hear the complaint, together with an indication of what you can do if you want to take the matter further, (though it is hoped that the Complaints Review Committee will have been able to find in a way that makes this unnecessary).
 
Is there any further action I can take? 
Complaints about school problems are usually settled within the school but in exceptional cases it may be possible to refer the matter to an outside body such as the Local Education Authority or the Secretary of State for Education and Skills. The Chair of the Complaints Review Committee will advise you further about this and provide you with any necessary information if you decide to follow this route.  It is very much hoped that it will have been possible to resolve complaints without resorting to this. 
 

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